Introduction to IELTS – General Training

Introduction to IELTS – Academic Module
July 25, 2017
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May 8, 2018
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Introduction to IELTS

What is IELTS?

IELTS or International English Language Testing System is a test of English language proficiency. It tests the four areas of English language – listening, reading, writing and speaking.

IELTS examinations are conducted by British Council and IDP and you may take the examination with either British Council or IDP. The tests are the same and examiners and valuation are also the same. There is absolutely no difference between them.

What are General Training and Academic versions?

There are two versions of IELTS tests- Academic and General Training.
Generally, to study or to work in countries like the UK, you need to take the Academic version.

To study below degree level or to migrate, you need the General training version. Make sure which version you need, after consulting your migration agency or the foreign institution beforehand.

When should I register for examination?

DO NOT register yourself. After assessing your skills through tests, we will register you. However, as seats are limited, we need to register you at least two months before the examination date.
To take the IELTS examination, you will need a valid passport and you must have it with you at the time of examination.
Without a passport, you will not be able to take the test.

When do I get the results?

Results will be made available 13 days after the test. On the 13th day, the results will be published on the British Council web site and the TRF (Test Report Form) with the scores will reach candidates in another three to four days by mail or courier.

What is the validity of the IELTS certificate?

The IELTS results are valid for a period of two years from the date of the examination.

Coaching at Mentor

Coaching at Mentor is individulaised. That is, you get one-to-one tutoring. Also, you can attend group sessions and classes.
You can decide which area you need to concentrate on more, and the training will be tailored to suit this requirement. That is, if you need more practice in Reading or Listening, you can have more practice sessions on it.

Library

Join our library paying a refundable deposit, and you can take out books and CDs on IELTS for practising at home.

Testing and evaluating

PRACTICE TESTS: Every day there will be Practice Tests for all the four modules – Listening, Reading, Writing and Speaking.
MOCK TESTS: conducted every Friday: 9.30 am – 12.30 pm and 2 pm – 5 pm. for the four modules which will monitor the candidate’s progress and help identify weak areas.
MOCK EXAMINATIONS: held during the week before the actual IELTS examination so that candidates get a feel of the examination procedure and also gain confidence.

Flexible Time

Classes are from 9 am till 6 pm, Monday to Friday.
You may walk in any time during this period for practice.

There will not be any class on public holidays.

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The IETLS Test

The IELTS examination has 4 separate tests – Listening Test, Reading Test, Writing Test and Speaking Test.

Listening Test – 30 minutes
The first test is the Listening Test. It is for 30 minutes. You will listen to audio played and write answers.

Reading Test – 1 hour

The next test is Reading test. There is no break. It is for one hour. You will write answers after reading passages.
Reading Test materials are different for Academic and General Training modules.

Writing Test – 1 hour

Writing test is different for Academic and General Training.
In the Academic module, you must write about a graph. Next, you must write an essay.
In General Training, you need to write a letter and an essay.

Speaking Test – 12 – 14 minutes
This is an interview between one candidate and one examiner.

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Listening Test

The listening Test is for 30 minutes. It will have 4 sections and 40 questions.

– You must write your answers as you listen. The audio will be played only once.

– In the test, use only pencil .

– In the examination, you write on the question booklet, and then you get 10 minutes to transfer the answers to an Answer Sheet.

How to calculate your score: (approximate only)

Writing answers in Listening Test

Capital letters:
You can write in small or capital letters. If you wish, you may write everything in capitals.
Example: rabbit meat / Rabbit Meat / RABBIT MEAT. <-- All are accepted.

Money/ Numbers:
You can use currency symbols or write currency name.
$= dollar; ₤ = pound € = euro

Numbers can be written in figures or words.
Example: $ 200 / 200 dollars / two hundred dollars

If you are not sure about the symbol, write in words: pound/ dollar/ euro etc.
But 200 dollar X 200 dollars

Now, do the listening test in your practice book.

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Introduction to GT Reading Test

What is in the Reading Test?

The Test is for 1 hour.
It will have 3 SECTIONS.
There will be a total of 40 questions.

What will the test contain?
The test has three sections as shown below

Section 1 Contains two or three short factual texts, related to everyday life, e.g. hotel advertisements. Brochures, transportation information.

Section 2 Contains two short factual texts related to work, e.g. applying for a job, company policies, pay and conditions, workplace facilities, staff development and training.

Section 3 Contains on long passage on a topic of general interest, e.g. newspaper / magazine articles, book extracts on environment, business, people weather etc.

How the score is calculated: (approximate)

Strategies for Reading:

You need to answer 40 questions in one hour and this means you have 1 ½ minute for a question. So, you don’t have the time to read the whole text and answer the questions. What you can do is first skim the text and then start with the question.

What is skimming?
Skimming is something you do at the very beginning of the test to get an overall idea of the text.

What to do: For skimming, read the main headings and sub headings if any.
Also, run your eye through the text very fast. This is reading very fast. Sometimes you
read half the sentence or sometimes a few words.
Time: Take only 1 to 1 ½ minutes for skimming.

When you read the question, focus on the key words. This would help you
understand what kind answer is expected. Also, it helps you search for the answer.

Focusing on Key words:

Below key words in the questions are highlighted. Decide what types of answers are suitable for the following questions.

1. In which town is the library? (Example) a. place b. a number c. persons d. a day
2. What is the post code of the library? a. place b. a number c. persons d. a day
3. On which day is the library open the latest? a. place b. a number c. persons d. a day
4. Who has free parking facilities near the library? a. place b. a number c. persons d. a day

Answers: 1. a. 2. b. 3. d 4. c

Here, you will be asked to complete sentences with up to three words from the passage.

Sample Test

Security Guidelines for staff
As a security person in charge of safety and you are required to maintain a high level of security at all times. You should immediately challenge any person who appears to be on the premises without proper authorisation, or inform a senior staff about any odd unusual activity.

It is made clear that it is within the company’s legal rights to detain any person on the grounds that may be involved in the unauthorized removal company property. The company reserves the right to search any staff member leaving or entering the premises and to inspect any article or motor vehicle on company property. It is a condition of employment that you submit to such action if requested.

1. If see anything suspicious, you should report it to a …………………………. employee.
2. If the company wants to stop you and ………….. you, you have to agree to it.

Answers: 1. senior 2. (to) search [what is in the bracket is optional.]

In General Training writing test, you need to write a letter and an essay.

 Essay is more important than letter. Essay carries more marks.
 Write minimum 150 words for the letter.
 For writing test, you will be given one hour. Do not take more than 20 minutes to write
the letter. Use 40 minutes for writing the essay.
 Do not write any address. Start your letter from Dear Joe, / Dear Prof. Thomson, etc.
 The question will tell you how to start. (See model question next page)
 You may be asked to write a formal or a semi-formal or an informal letter.

Formal letters: These are official letters to banks, organizations, companies, etc.
You do not know the person you are writing to, or his / her name.

Semi – formal letters : These are also formal letters but you know the person you are writing to.
(like your college professor, house owner, somebody you are going to stay with)
Here also, you need to use formal language. But the tone is less formal.

Informal letters : These are letters to friends, relatives or neighbours – people you know well.
Use informal language.

Model Letters

1

Your neighbour has recently written to you to complain about noise from your flat. Write a letter to the neighbour. In your letter:

– explain the reason for the noise
– apologise
– describe what action you will take.

Write at least 150 words
You do not need to write any address. Begin your letter as follows:
Dear ……………,

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Model answer:

Dear Mark,

I got your note about the noise from my flat and am very, very sorry to hear that it caused you trouble. I had no idea that it was reaching your flat.

For the past few days some repair work has been going on in my bathroom and the noise was from this work. The bathroom has some serious plumbing problem and the pipes had to be replaced. That part is over and the workers, at present, are fixing new tiles in the bathroom. The noise was from the tile cutting machine.

I have made sure that this will not trouble you again. The workmen will do the tile cutting in their work shop. Also, I have sealed windows and doors so that the noise would not escape. I am sure this should solve the problem. The work will be over in another two days.
Once again sorry for all the trouble this has caused you.
Best regards,

John
(159 words)

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2

You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the landlord won’t refund the amount.

Write a letter to the landlord and
– explain why you are writing
– ask for the return of the deposit
– inform the landlord of possible legal action

Write at least 150 words

Begin your letter as follows:

Dear Mr. ………………,

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Model answer:

Dear Mr. Thomson,

I am writing about the deposit of 250 dollars I paid you at the time of renting your flat (No 16 A, Rushmore Road) for 6 months. The agreement I signed at the time of renting the flat clearly stated that the deposit was refundable when I vacated the flat. I have already contacted you two times but could not get a satisfactory reply from you.

I wish to point out that when I vacated the flat your assistant inspected it and was fully satisfied with its condition. Since I left the flat in perfect condition, you are supposed to refund the amount to me in full and I request you to do this without any further delay.

I wish to point out that if I do not get a positive response within three days I will be forced to take legal action in the matter.

I hope we will be able to settle the matter in an amicable* manner.

Yours sincerely,

Joe Simpson

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3

You arranged to visit a friend in England but an important event at home now means that you must change the date of the visit.

Write a letter and in your letter:
– explain the important event
– apologise for the situation and
– suggest a new arrangement.

Write at least 150 words

Begin your letter as follows:
Dear ………………,

——————————————————————————————————————

Model answer:

Dear Tom,

How are you, Kate and the kids? I hope you all are fine.

Tom, there has to be a change in my plan to visit you all next month. I am changing jobs and taking up a new position as regional sales manager with a major computer firm. It is a great opportunity and I have to take charge next week itself. After taking up the new post I will be busy at least for two months as I have to visit all the branch offices.

I am very sorry we have to drop our plans. I know you have made all arrangements for my visit and they have to be cancelled now. Everything was so unexpected.

But can I suggest an alternate date? Will it be alright if I came in July? I can make myself free then and would like to make the trip if it is fine with you all. Please let me know.

Best Regards,
(158 Words)

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4

You are going to visit New Zealand for an English and ‘Homestay’ program. You have just received the details of your ‘Homestay’ host family.

Write a letter to the family and:
– introduce yourself
– ask the family some questions to get information that is important to you
– tell the family the date of your arrival along with time.

You should write at least 150 words.

Begin your letter as follows:
Dear Mr. and Mrs. ………………,

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Model answer:

Dear Mr and Mrs. Thomson,

Greetings from India! My name is Hari Kumar and I’m coming to New Zealand soon, to be your ‘Homestay guest’. I’m writing to tell you about myself and also to ask some questions.

First, let me tell you about myself. I’m 21 years old and am an engineering graduate living in Kochi, in the southern part of India. My father and mother are both government employees. I like reading and cooking, and am passionate about football.

There are a few things I’d like to ask you, if you don’t mind. Do you have any pets? I have a pet dog and I’m going to miss him very much when I come down there. Another question is whether you have any football clubs in the locality. Finally, what kind neighbourhood do you live in?

I’m arriving in Christchurch by SAS Airways flight 137 at 15.35hrs on the 12th January. Will you be home that day?
I’m looking forward to hearing from you soon.

Yours sincerely,
(169 Words)

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5

You saw an advertisement for a skiing course in Canada but you have one or two problems and can’t stay for the whole course.
Write a letter to the course director and:
– explain your interest in the course
– describe your problem.
– find out if a refund is possible.

You should write at least 150 words.

Begin your letter as follows:
Dear Sir or Madam,

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Model answer:

Dear Sir / Madam,

I am writing in response to your advertisement in the Daily Mirror for a skiing course.

I am from a tropical country and have no experience with snow. May be that is why I am so fascinated by skiing on snow. I have seen the sport on television and would very much like to join the course.

However, I have one or two problems. Firstly, I do not have my own skis and don’t wish to purchase them since I will be here only for three weeks. Is it possible for me to hire skis and other equipment for the duration of the course? Also, I wear glasses all the time. Will that be a problem since all are required to wear goggles while skiing?

I’m afraid that I have to be back in India by 31st January so I may not be able to stay for the whole four weeks. I would like to know if it is possible to have a refund if I leave two weeks before the end of the course.
I look forward to hearing from you.

Yours faithfully,

(188 Words)

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6

An old car was left on the street near your apartment block several weeks ago. You telephoned the local council to get them to take it away, but nothing has been done about it. The car is causing a problem for the residents.

Write a letter to the Council. In your letter
– describe the car
– outline the problem it is causing
– tell the council what you want them to do.

Write at least 150 words

Begin your letter as follows:
Dear Sir or Madam,

——————————————————————————————————————
Model answer:

Dear Sir / Madam,

I am a resident of the Palm Beach Street and am writing this letter to draw your attention to a car lying abandoned in our area.

About seven weeks ago someone left this car on our street opposite to the Little Flower Nursery and has been lying there ever since. It is a 1970 Toyota coupe, blue in colour with flat tyres. The front wind shield is broken and the car has no license plates. `

This car is causing serious problems to the people in this area, both pedestrians and drivers. The road here is not very wide and naturally, it makes it very difficult for the drivers. Besides, it is a very ugly sight and at times children can be seen playing inside the car.

I phoned your office two weeks back about this problem but unfortunately, no action has been taken so far. I request you to have the car taken away without further delay. Also, I feel the real owner of the car should be traced and punished for this irresponsible act.

Yours faithfully,

(185 words)

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7

You want to sell some of your furniture. You think a friend of yours might like to buy it from you.

Write a letter to your friend. In your letter
– explain why you are selling
– describe the furniture
– suggest a date when your friend can come and see the furniture.

Write at least 150 words

Begin your letter as follows:
Dear ………………,

——————————————————————————————————————

Model answer:

Dear Shan,

How’re you? Hope everything is fine at your end.

As you know, I’m leaving Australia soon for good*. There are a few things that I won’t be taking with me. For example, I plan to sell some of the furniture and I was wondering if you might be interested.

In particular, I want to sell my big dining table. Do you remember it – the one in the living room? It has wooden frame and a grey glass top and it’s big enough for six people. There are six matching chairs to go with it.

I know you always liked this piece of furniture, so I could let you have it for a bargain*. I too love this piece and I’d rather sell to you than to a stranger!

Why don’t you come around and take another look at them on Saturday? We’ll be here all day, so maybe, we could have lunch together.

Give me a ring and let me know.

Regards,

(162 words)
*for good = permanently; for a bargain = at a low price

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8

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter
– say who you are
– give details about the accident
– suggest how the supermarket could prevent similar incidents.

Write at least 150 words

Begin your letter as follows:
Dear Sir or Madam,

——————————————————————————————————————
Model answer:

Dear sir/ madam,

I am a regular customer of your supermarket and I am writing this letter to inform you about an accident inside your store in which I got slightly hurt.

It happened yesterday at about 5 pm. on the steps leading to the restrooms on the ground floor. The stairwell is usually poorly lit and yesterday there were no lights at all. In addition, one or two steps are broken at the edges. While going down I lost balance and fell. I hit my right elbow on the floor and got bruised. Luckily there was no serious injury. Hearing me fall some of your staff came running and helped me up.

It is very unfortunate that such an incident happened. It could have been more serious. I suggest that you immediately get the lights repaired in the stairwell and also mend the steps. If possible, it would be a good idea to build restrooms on each floor so that customers need not go to the ground floor to use them.

I hope you will look into this and do the needful at the earliest.

Yours faithfully,
(185 words)

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9

A friend recently visited your home and forgot to take his mobile phone with him/ her when he/ she left.
Write a letter and in your letter

– about the visit
– inform him/ her about the phone
– what you will do to send the phone.

Write at least 150 words

Begin your letter as follows:
Dear …………………,

——————————————————————————————————————
Model answer:
Dear Joe,

How’re you? I hope everything is fine at your end.

It was indeed nice to have you here with us after such long time. Thanks very much for the wallet you brought for me and the sweets. I hope you enjoyed the visit to the waterfalls and the time we went on the picnic.

Now, Joe I found your mobile phone in one of the drawers of the dressing table in the bedroom. I think you forgot to carry it as we were all in a hurry to take you to the airport. You must be worried searching for it.

I can send the phone with one of my friends who is coming to London next month. He is doing his MBA there and would call you once he reaches there. Or, would you like me to do anything else, like send it by courier? Let me know.

Bye for now. Take care.

(153 words)

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10

You and your friend booked theatre tickets in advance. But you cannot go for the show. In your letter

– apologise
– explain the reason
– describe what alternate arrangement you can make.

Write at least 150 words

Begin your letter as follows:
Dear …………… ,

——————————————————————————————————————

Model answer:

Dear Mat,

How’re you? Hope you’re doing fine.

I have some very disappointing news. I’m sorry, but I won’t be able to make it to the theatre this Saturday as we planned. My uncle is coming down from India that day in the afternoon and I need to be at the airport to pick him up. He is coming with his family and it is his first time to the UK and he has asked me to meet him at the airport. He will need some help with clearing his luggage and other things and I will have to drop them at their hotel.

I know how disappointed you will be. Now, if you wish you can go ahead without me. Or, better still, we could sell our tickets for this Saturday and go the next Saturday. The same play is playing next week also. Let me know what you think.

Bye for now. Once again, sorry for upsetting your plan. I will definitely make it up to you next time.

Bye.

170 words

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11

You are going to have an operation and will have to start work soon afterwards. Write a letter to your manager and in your letter

– inform about the operation
– what kinds of jobs you can do after it
– offer suggestions

Write at least 150 words

Begin your letter as follows:
Dear ………………… ,

——————————————————————————————————————
Model answer:

Dear Sarah,

I writing this to inform you about an operation I am going to have next week. I will be on leave for two days for which I have applied already.

I am going to have my appendix removed as my doctor has advised me to do so. I have been having pain on and off and this operation should solve the issue. The operation is on 12 May in The City Hospital and I will be back on duty on the 14th.

My doctor has advised me to take some precautions for two weeks after the operation. I am advised to avoid strenuous work like travelling or climbing steps. Also, I am told to avoid lifting weights.

May I request that for the two weeks after the operation I be given office duty so that I do not need to make any sales calls? I would be happy to work in the showroom as counter staff for the period.

I hope this does not cause much inconvenience.

Yours sincerely,

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12

You have applied for a position in an international organisation and you need to provide a reference letter. Write a letter to your former teacher asking him or her to write it for you.
– Give full details
– Describe the job that you are going to do there
– Say why it is important to you

Write at least 150 words

Begin your letter as follows:

Dear Mr. / Ms. ………………

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Model answer:

Dear Ms. Janet,

I am a former student of yours at Stephen’s College of Commerce (year 2014-2016, Business Studies) and you were our course coordinator. I am writing this to request a letter of reference which I need for applying for a job at Mc Kinsey & Mc Kinsey, Brigham.

I am applying for the job of a marketing executive at the company’s London office. As a marketing executive, I will be required to take care of marketing Mc Kinsey line of clothes all over London. This would be a challenging yet exciting job, and I am eagerly looking forward to starting my career with a prestigious company such as Mc Kinsey.

It goes without saying how important this letter of reference would be in getting this job. A letter from you mentioning some of my accomplishments at college would be of great help. May I mention that I was the college debate champion in 2016 and also the team captain of the college basketball team? I was also very active with the college drama club and all social service activities oragnised by the college.

I look forward to hearing from you soon.

Thank you very much.

With best regards,

Anne Mary John

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13

A friend has agreed to look after your house and pet while you are on holiday.
Write a letter to your friend. In your letter

• give contact details for when you are away
• give instructions about how to care for your pet
• describe other household

Write at least 150 words

Begin your letter as follows:

Dear …………… ,

——————————————————————————————————————
Model answer:

Dear Carolyn,

Thank you for agreeing to house-sit for me. I really appreciate the help.

If you need to contact me during my holiday, I’ll be staying at the Imperial Hotel in Petersburg. If it’s urgent, however, please ring my mobile phone. I’ve written the numbers on a sticky note which I’ve left on the fridge.

There are a few things I would like you to take care of. My cat needs to be fed twice daily; so each morning and evening put a handful of cat biscuits in his dish. You will find these in the kitchen pantry. You can give him a small bowl of milk in the evening.

I would like you to water my plants, too. The indoor ones in the lounge only need water once every few days but the plants on the balcony need to be watered daily. Finally, for security, could you clear my mail box every day and keep the outside lights on at night?

Once again thanks for the help. I look forward to seeing you on my return.

Yours,

Katie

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14

There have been some problems with the public transport in your area recently.
Write a letter to the manager of the transport company. In your letter

– describe the problems
– explain how these problems are affecting the public
– suggest some changes that could be made.

Write at least 150 words

Begin your letter as follows:
Dear Sir/ madam,

——————————————————————————————————————
Model answer:
Dear Sir/ madam,

I am a resident of Burnsville and I am writing to bring to your attention some issues with the local train service.

I take the 8 am train from Manchester to Liverpool every morning. For the past few days the train has been arriving at least 10 minutes late each day. Moreover, it is really difficult to find a seat due to overcrowding.

Most passengers have the same complaint and are becoming increasingly frustrated. The delay in the train arrival is making us late for work and overcrowding means many of us are forced to stand for the duration of the journey. This is extremely uncomfortable.

I would like to suggest that you run more trains on this route during the peak hours. Another solution would be to add an extra carriage to trains to provide more space.

I hope you will address these concerns as soon as possible.

Yours faithfully,

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15

You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Write at least 150 words

Begin your letter as follows:
Dear Sir/ madam,

——————————————————————————————————————
Model answer:

Dear Sir or Madam,

I am writing this letter to express my disappointment with a recent purchase on your online store, order number #7298883.

I ordered a set of soccer equipment that was advertised on your site. The set was shown as a package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that they had been used before and returned to your store.

I am hereby returning the packages to your office. I have read the refund policy, and as I am dissatisfied with the product, I would like to request a full refund, as well as the postal and packaging fees. Should you have any questions, you can contact me via email, my address is raymond_squared@live.com.

I look forward to a swift resolution to this matter.

Thank you.

Raymond Jose

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16

A friend you met last year has invited you to visit them in their country. You have never
been there and need some information before you leave.

Write a letter to the friend. In your letter:
– ask advice about a gift for his/her family
– ask about activities and clothing
– find about the food.
Write at least 150 words

Begin your letter as follows:
Dear…………,

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Model answer:

Dear Tom,

How’re you, Martha and the children? I hope you all are well. It was indeed very nice of you to invite me to England.
When I come there in August I plan to bring a gift for you. Please tell me what you would like to have. Should I bring some handicrafts in wood or would you prefer a cashmere shawl?

Also, I would like to know about some activities we can do together while I am there. I would like to visit few art galleries and museums if possible. Is it possible to do any boating at this time of the year? Also, I would very much like to visit the countryside, if possible. What kind of clothes should I carry? Should I bring any woollens with me?

Again, what kind of food do you normally eat? I’d like to try out some typical British cuisine. Do you drink coffee or tea? I’m very fond of coffee.

Write soon.
Best regards,

woollens: clothes made of wool.

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17

Your friend from UK is making a business trip to your town. She has never visited your country before and wants to know what you can do together in her free time. Write a letter and in your letter:

– describe some activities for her free time,
– suggest some restaurants/food in your town,
– and offer to meet her.

Write at least 150 words

Begin your letter as follows:
Dear ……..,

——————————————————————————————————————
Model answer:

Dear Sally,

I’m very glad that you are visiting my city next month. I will be more than happy to take you around the city and be your guide!

There are quite a few things to see and enjoy here. We have the famous Kovalam beach which is quite a hit with tourists and we can visit it one day. Moreover, we have a lot of ancient temples in and around the city which we can visit, that is, if you’re interested. As for shopping, you will find clothes here a bargain and you can pick up some handicrafts and rugs if you wish.

And you can try out some really different cuisines! There are some excellent eateries on the beach specializing in ethnic foods. I am sure you would love it.

How many days will you be in the city and how much free time will you have? Phone me the flight details and arrival time; I will pick you up from the airport.

Bye for now.

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18

You travelled by long distance bus recently and your suitcase was damaged. Write a letter to
the bus company and in your letter

– inform when and where you travelled
– describe your suitcase and what happened to it
– and explain why the company should pay for a new suitcase.

You should write at least 150 words.

Begin your letter as follows:
Dear Sir or Madam,

——————————————————————————————————————
Model answer:

Dear Sir / Madam,

I am writing to complain about my suitcase that was damaged while travelling in one of your long distance buses.
The trip was made on January 26, 2010 and I travelled from London to Manchester on your Skyline Express. (I am enclosing a photocopy of my ticket for your reference.) I had 2 suitcases with me and they were handed over to your booking clerk at the beginning of the journey.

On arriving in Manchester, I found that one of the suitcases was damaged. It was a Samsonite Travelite case, red in colour with four wheels. Its handle was broken and one side had a sharp dent in it. I reported the matter to your office but have not received feed back so far.

I understand that, as per rules, your company is liable to pay for any damage to passenger’s luggage that occurs during travel. My suitcase was a brand new one costing $125. Since it is beyond repair, I request that your company pay for a new suitcase.

I await your reply at the earliest.

Yours faithfully,

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19

You saw an advertisement for part time work in a hotel for three months over the summer.
Write a letter to the manager and in your letter

– say what experience you have,
– ask what the work involves,
– and enquire about work conditions.
You should write at least 150 words.

Begin your letter as follows:
Dear Sir or Madam,

——————————————————————————————————————
Model answer:

Dear Sir/ Madam,

I had the opportunity to read your advertisement for the part-time job of a receptionist at your hotel in The Times. I am writing to apply for the post and also would like to get some information about the work.

I am an undergraduate, currently doing a course in Mass Communications at the University of Manchester. I am fluent in English and know some French. I have worked as a part time receptionist for 6 months last year at a 3 star hotel. Also, I have excellent communication skills and I love meeting new people.

I would like to request some information about the post you offer. Could you let me know the working hours and also if I will have to work shifts? This is important since I am doing French classes in the evening 7 -8 pm. Also, I would like to know about the salary that you offer for the post. Moreover, do you provide food and transportation for the staff?

I hope to hear favourably from you soon.

Yours faithfully,

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20

You are studying overseas. You need to return to your country before the end of the semester for a family event. Write a letter to your supervisor and in your letter
– request the time off
– explain why you need to leave
– reassure him/her that your studies will not suffer.

Write at least 150 words.
You should write at least 150 words.

Begin your letter as follows:
Dear Mr………..,

——————————————————————————————————————
Model answer:

Dear Dr. Simpson,

I am writing to request a two weeks’ leave from my studies starting 2nd August till 17th August. This is because I need to return home to attend an important family function.

My sister is getting married next month and would like to be home for it. This is the first wedding in my family and she is my only sister. Also, since I’m the only son to my parents, they want me there as a wedding in the family can be a stressful time with so many arrangements to be made.

I assure you that this will not affect my studies in any way. I have submitted all the projects of last semester and those of this semester are due only in November. I promise to work hard and make up for the days I will miss the class.
I hope to receive a favourable response from you.

Yours sincerely,

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21

You have recently been to stay with an old friend for a few days. You hadn’t seen each other for a long
time. Write a letter to your friend, and in your letter

– say how you felt about the visit
– refer to something you did while staying with him/her
– invite your friend to visit you.

Write at least 150 words.

Begin your letter as follows:
Dear ………..,

——————————————————————————————————————
Dear Bob,

We had a fine journey back home and reached here yesterday by 5 in the evening.

I am writing to thank you for the wonderful time we had with you. We really enjoyed the stay at your seaside villa. It was a very refreshing and relaxing week. Indeed, it was a pleasure to meet you after all these years and talk about old times.

We all really loved the picnic on the beach. And the swim in the sea! It really brought back memories of our childhood. Also, I enjoyed very much the games of cards and badminton at your local club. Again, the barbeque we had on the lawn at night under the stars was really something!

I think we should meet more often and now it is your turn to visit us here. You must come with Clare and children and spend a week here. And the best time to do so would be in December. Let me know when you are free and we’ll make all the arrangements.
Once again, thanks for the wonderful time.

Bye for now.

(179 words)

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22

You have received a letter from your bank asking you to acknowledge receipt of a new bank card.
However, the card was missing from the envelope. Write a letter to the bank. In your letter

– explain why you are writing,
– express concern about the missing card,
– ask them what they intend to do.

Write at least 150 words.

Begin your letter as follows:
Dear Sir or Madam,

——————————————————————————————————————
Dear Sir or Madam,

I am writing to inform you that today I received a letter from your bank asking me to acknowledge the receipt of my new bank card. However, when I opened it I did not find any card in the envelope. It contained only the letter.

I feel this is a serious matter and your office should look into the matter most urgently. I am very concerned that the card is missing. There is always the possibility that the card is stolen and in such a case, it can be misused. It may be used to take out money from my account or to purchase goods on credit.

I would like to know what action you will take in this regard. Is it possible to trace the missing card? At the same time, could you cancel the card immediately and issue a new one? Also, will you send the new card this time through a more reliable agency?

I look forward to hearing from you soon.

Yours faithfully,
(167 words)

(179 words)

23

You borrowed an important text book from a classmate last term. You now realise that your classmate has returned home overseas and you still have the book. Write a letter to him/her. In your letter
– apologise for the mistake,
– find out how important the book is to him/her,
– say what you will do.

Write at least 150 words.

Begin your letter as follows:
Dear ………..,

——————————————————————————————————————
Dear Matt,
How are things with you? I hope you had a safe journey back home and everything is fine.

I’m writing about this book (Fundamentals of Molecular Biology) I borrowed from you just before our final examinations. Yesterday I found it among my books. I am very sorry I forgot to return it before you left. It was very careless of me.

Now, I would like to send the book to you. But, let me know how important this book is. Let me know if you need the book right away. Have you joined any course for which you need the book? Or, can it wait?

If you need it immediately, I will send it by express mail. It should reach you within a week’s time. But if it can wait for some more time, shall I send it by ordinary mail? Let me know what I should do.

Enjoy your holidays.
Best regards,
(153 words)
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24

You have a full time job and are also doing a part-time evening course. You now find that you
cannot continue the course. Write a letter to the course tutor. In your letter:

– describe the situation,
– explain why you cannot continue at this time,
– say what action you would like to take.

Begin your letter as follows:
Dear Mr. ………………..

——————————————————————————————————————
Dear Mr. Anderson,

I am a student doing the Computer Hardware course (evening batch) at your institute. I am writing to let you know that I wish to temporarily discontinue the course.

Currently, I am working full time as a sales assistant at a major supermarket with duty hours from 10 a.m. to 7 p.m. By the time I finish work it is 7.30 p.m. Then I rush to your class which is for another one and half hours. Usually, by the time I reach home, it is 10.30 pm.

I wish to discontinue the course since the work at the supermarket is quite tiring and I find it difficult to pay proper attention to my class. I am particularly finding it hard to do projects which are part of the course.

I am trying to change my job and get a position where the working hours will be shorter. As soon as I get my new job, I would like to resume the course; but till that time I wish to discontinue it.

I hope you understand my situation and will allow me to break my course.

Yours sincerely,
Jon Andrews
(190 words)

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